FACILITY SERVICES · BERLINThe right service
From office cleaning to grounds maintenance: scope, process and specific answers for your needs.
All eight servicesInformation for businesses & property managers
Frequently asked questions about
costs, processes and working together
From your first enquiry to ongoing service: find answers about cleaning, working together and getting started at your property.
01 / Frequently asked questions
Quotations & services
What we can do for your property and how we prepare a transparent quotation.
Who does CFS Cleanwerk24 Facility Services provide cleaning for?
Our services are for businesses and property managers in Berlin. They cover offices, medical practices, commercial premises and shared areas of managed residential buildings. Private household cleaning is not part of this service.
What information do you need for an initial enquiry?
Tell us your company, a contact person, the property location and the required service. A short description of the rooms and your needs helps us assess the enquiry. Floor area, cleaning frequency and start date do not need to be finalised yet; we can clarify outstanding details together.
How is the cleaning price calculated?
Floor area, use, floor coverings, required tasks, accessibility and cleaning frequency determine the work involved. After a site visit, you receive a fixed price for the agreed scope. If tasks or intervals change, we discuss the adjustment with you.
Can I combine several services?
Yes. Regular cleaning can be supplemented with window cleaning, deep cleaning, caretaker services or grounds maintenance, for example. We record what each service includes and when it takes place. Special requirements and specialist work are discussed separately.
When will I receive a response to my enquiry?
We respond within 24 hours on working days. This response starts the discussion; it does not promise that a site visit or the start of cleaning will take place within that period.
02 / Frequently asked questions
Cleaning plan & access
Bringing cleaning, daily operations and responsibilities together.
How often should cleaning take place?
That depends on how each area is used and the demands placed on it. Washrooms, kitchenettes and busy entrances may need different intervals from rarely used meeting rooms. We agree a plan that takes these differences into account.
What is included in the cleaning specification?
It describes the agreed tasks and areas, together with their cleaning intervals. Additional services are clearly distinguished. This gives you and our team a shared basis for carrying out the work and checking quality.
Is cleaning outside our opening hours possible?
We discuss your operating hours and possible cleaning windows. Whether cleaning takes place before work, after closing or at other times is agreed according to your needs and scheduling. Access and any sensitive areas are clarified before we start.
How are keys and confidential areas handled?
Before starting, we agree which rooms and surfaces may be cleaned. We also clarify which documents, equipment and areas must remain untouched. We agree key handover and access rules with you.
Do you also look after several buildings for a property manager?
Yes. We record the locations, building use and required scope for each property. Tasks and intervals are documented per building; we agree contacts and feedback channels with your management team.
03 / Frequently asked questions
Quality & contacts
How we support ongoing service and handle feedback.
Who can we contact during our working relationship?
Yes. Your dedicated contact manages our ongoing working relationship and handles questions, requests for changes and complaints.
How do you check cleaning quality?
Our site supervisor carries out regular on-site checks, including unannounced visits. Findings are documented and supplemented by conversations with you. The agreed cleaning specification is the benchmark: we check whether the defined tasks and requirements are met.
What happens during sickness or holidays?
We guarantee cover for sickness and holidays. Cover is coordinated with the property's agreed tasks and access rules. Specific arrangements and contacts are clarified as part of your property service.
How do I report a problem?
Contact your agreed representative and describe the area, service and time as specifically as possible. We review your feedback against the cleaning specification and agree the next steps with you. Response or remedial deadlines depend on your agreement.
04 / Frequently asked questions
Getting started & changing providers
What to clarify before starting and when the working arrangements change.
How does switching from another cleaning company work?
We discuss your preferred start, the areas and the future scope of work. Take existing contract terms and notice periods into account when planning. We then coordinate keys, access, contacts and the practical handover with you.
How soon can you start cleaning?
That depends on the property, scope, preparation and available cleaning slots. Tell us your preferred date. We explore the options and agree a specific start once the scope and access are settled.
What contract duration and notice period apply?
The duration, cancellation terms and other arrangements are set out in the individual quotation or contract. We discuss these points before you commission us so the terms of our working relationship are clear.
Can we change the scope later?
Yes, we discuss changing requirements together. Additional rooms, different usage times or new tasks may require changes to the cleaning plan and price. We document the new scope and when it takes effect.
Explore further
More about your service.
More about our support.
Questions about specific services are answered on their individual pages. Our company credentials explain our insurance and quality standards.
Insurance & quality
Information about liability insurance, staff, cover and documented quality checks.
Company credentialsMore detailed information
From a short answer
to a practical guide.
Our four guides cover costs, cleaning frequency, cleaning specifications and changing providers in more detail.
View all guidesA clean start
Tell us
about your property.
What needs cleaning, where and how often? We discuss the service that suits your business.
Call us directly030 40739784
Write to usinfo@cleanwerk24services.de
- 100% free with no obligation
- We respond within 24 hours on working days.
- Flexible contract lengths